terms

1. PAYMENT & DELIVERY

We accept the following means of payment:

  • Dankort (the Danish debit card)
  • MasterCard
  • Visa
  • Maestro
  • Paypal
  • Mobile pay

CVV (CREDIT CARD VERIFICATION NUMBER)

If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

PAYMENT PROCEDURE

Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

PRICES AND DELIVERY

All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.

Costs relating to delivery, freight or postage may vary and are added to each order.

CURRENCY

The prices on the Website are shown in Euro.

Please note that a change of country of delivery may influence the price and delivery costs.

DELIVERY

We deliver to the following countries:
Denmark (go to website www.miniature.dk)
Faroe Island & Greenland
EU
Norway
Switzerland
South Korea
United States of America
Russia

TYPE OF DELIVERY AND PRICES WITHIN DENMARK

Private Parcels by Post Danmark (go to website www.miniature.dk)

  • With direct delivery DKK 49 – orders DKK 999 free delivery
  • With your pick up at self-service station or postal office DKK 29 – Orders DKK 999 free delivery

Private Parcels by UPS €13 (www.miniature.com)

TYPE OF DELIVERY AND PRICES OUTSIDE DENMARK

Private Parcels by UPS:

  • Sweden, Germany, Great Britain & Finland: €13
  • The European Union (EU): €19
  • Norway: €27
  • Faroe Islands & Greenland: €39
  • Switzerland: €39
  • Other non-EU countries: €67

DELIVERY TIMES

  • Denmark: 1-3 weekdays (weekdays does not include Saturday, Sunday or Public Holidays)
  • Sweden: 2-5 weekdays
  • Other EU-countries: 3-6 weekdays
  • Norway: 3-6 weekdays
  • Faroe Islands & Greenland: 4-8 weekdays

The delivery times varies from country to country. The delivery times are approximate. During the sales seasons and other campaigns the delivery times can be prolonged.

DELIVERY TERMS

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes.

Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.

PERSONAL PARCELS WITH DIRECT DELIVERY – WITHIN DENMARK
Upon delivery of the parcel you shall sign a receipt. This does not necessarily need to be yourself that signs the receipt should you not be present. Other persons at the address of delivery (as example a family member, a friend, receptionist etc.) can sign the receipt bindingly on your behalf. If no one is present upon delivery the mail carrier will leave a note instructing where you can pick up the parcel the following day unless you have signed up to Modtagerflex (unattended delivery). In the latter case the parcel will be delivered in an agreed place at the address. The parcel will typically be held ready for pick-up at a maximum of 14 days before the parcel is returned to us as not delivered.

PERSONAL PARCELS WITH YOUR PICK-UP OF THE PARCEL – WITHIN DENMARK

Have you chosen a place of delivery that parcel will be delivered to the chosen postal office. Post Danmark will give your notice per e-mail or SMS/text message when the parcel is on its way and ready for pick-up. The parcel will be handed to you against showing personal identification documentation. The parcel will typically be held ready for pick-up at a maximum of 14 days before the parcel is returned to us as not delivered.

UPS – FOREIGN COUNTRIES

The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.

Our carrier will make at least two delivery attempts. At each delivery attempt, the carrier will leave a receipt which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbor, if you have given your consent to this and if the circumstances allow it. If a parcel is returned to us by UPS as not delivered due to lack of pick up the amount will be credited to the credit card used.

Please note that the risk of loss or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".

NORWAY

Import taxes should be paid by the recipient

SEPARATE DELIVERIES

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

2. RIGHT OF WITHDRAWAL & RETURN

4. RIGHT OF WITHDRAWAL (ONLY APPLICABLE TO CONSUMERS)

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.

In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us (see contact information below) about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email) within 28 days from delivery. You can use the standard withdrawal form below, but it is not mandatory.

The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

You cannot withdraw from the contract only by refusing delivery of the goods without informing us clearly.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You will have to bear the direct costs of returning the goods. You can, within Denmark, chose to make use of the enclosed return label which is pre-paid (DKK 49 in Denmark) and that we will withdraw in the refund of your purchase price. Do you wish to withdraw from this contract and return the goods you must fill out the enclosed model withdrawal and return the goods directly to our warehouse, we will not collectparcels at post offices or the like:

MAT ApS / MINI A TURE Copenhagen, Gersonsvej 7, 2900 Hellerup, Denmark

The parcel must be returned directly to our warehouse. We do not collect parcels at post offices or the like.

We will withhold reimbursement until we have received the goods back.

You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You carry the risk of the goods from the time of delivery of the goods.

We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. Have you taken the goods into use apart from what is necessary to establish the nature of the goods, its features and the function we reserve the right to make a subjective judgement in every instance and reduce the refunding of your purchase price partially or fully depending on the commercial value of the goods after such use.

Lack of original packaging or hangtags might cause a depreciation of the goods. To be sure of full refund we recommend to return goods in original packaging.

 

5. NON-CONFORMING GOODS AND INCORRECT GOODS

Making a purchase as a consumer you have 24 months of right of complaint. Dependent on the specific situation this means repair of the product, substitution, full refund or discount. However, it is required that the right of complaint is legitimated, and not caused by misuse or other injurious behavior.

You must complain within “reasonable time” after being aware of the defect. If you complain within two months after discovering the defect, the complaint will always be in time.

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

In case of non-conforming goods or incorrect goods, you can choose between the following options:

  • Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,
  • Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or
  • Keep the goods and request a proportionate reduction of the purchase price

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods, as we refund (fair) return costs. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.

The goods must be returned in secure packaging. If you disburse the costs of return, remember to keep the receipt for us to refund the costs of return.

The goods must be returned to:
MAT ApS / MINI A TURE Copenhagen, Gersonsvej 7, 2900 Hellerup, Denmark

We do not accept parcels without distribution nor parcels sent cash on delivery.

3. PRIVACY POLICY

PERSONAL INFORMATION

 

Personal data is all kinds of information that may be attributed to you to some extent. When using our website, we collect and process such information. This happens when accessing content, if you sign up for our newsletter, participate in contests or surveys, register an account, and other use of services or purchases made through the website.

We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet or mobile phone, your IP-address, geographic location, and which pages you click on (interests). Assuming you give your explicit consent, the following information is also processed: Name, phone number, e-mail, address, and payment information. This will typically be associated with the registration of an account or purchase.

 

SAFETY

We have taken technical and organizational measures to ensure that your information is not accidentally or illegally deleted, published, lost, impaired or divulged to foreign parties, misused or otherwise treated in violation of the law.

 

PURPOSE

The information is used to identify you as a user and display the ads that will most likely be of relevance to you, to register your purchases and payments, as well as to deliver the services you have requested, such as the mailing of newsletters. Additionally, we use the information to optimize our site and services.

 

PERIOD OF STORAGE

The information is kept for the time allowed according to the law, and we delete them when they are no longer necessary. The period depends on the nature of the information and the background for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.

 

DISCLOSURE OF INFORMATION

Data concerning your use of the website, which ads you receive and, if any, click on, geographic location, gender and age segment, etc. will be disclosed to third parties to the extent that this information is known. You can see which third parties this may be in the "Cookies" section. The information is used to target advertising.

In addition, we use a number of third parties to store and process data. These parties only deal with information on our behalf, and they will not use the information for their own purposes. Not to be confused with third party cookies. Examples of third parties include carriers and web platform providers.

Disclosure of personal information such as name and e-mail, etc. will only happen if you give your explicit consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.

 

INSIGHT AND COMPLAINTS

You are entitled to know what personal information we are processing about you. You may also object to the use of information at any time. You may also revoke your consent to processing information about you. If the information processed about you is incorrect, you are entitled to correct or delete said incorrect information. Please contact: web@miniature.dk If you would like to complain about our processing of your personal information, alternatively you also have the opportunity to contact the Danish Data Inspectorate.

 

PUBLISHER
This website is owned and published by:  

 

MAT ApS
Gersonsvej 7
2900 Hellerup
Telefon: 6021621
Email: st@matcph.dk

CVR: 26596300

4. COOKIE POLICY

INTRODUCTION 

 

When visiting our website, we collect information about you which is used to improve our content, services, and to increase yield from ads displayed on the site. If you do not wish to accept the collection of information, you should delete your cookies and avoid further use of the website. Below we elaborate which pieces of information are stored, their purpose, and which third-parties have access to the information.

 

COOKIES

This website utilizes “cookies”, small files stored on your computer, mobile or any similar device, with the purpose of recognizing visitors and their on-site settings, monitoring web-traffic, targeting ads, and optimizing site usability and services. Cookies cannot contain malicious code such as viruses.

It is possible to delete or block cookies. If you delete or block cookies the advertisements displayed on-site will not be targeted at you and will appear more frequently. Additionally, you risk the site not functioning as intended, while some content may be inaccessible to you.

The collection and storage of information on Miniature.dk fulfills the terms and conditions of current legislature. Whenever personal information is processed by Miniature.dk, the processing of said information happens in accordance with personal data protection regulation.

Information from the website will not be disclosed or sold.

 

Cookies may also be collected by foreign parties not displayed in the web address (URL). Cookies may be collected from regular content, analytical tools, or integrated comment-sections amongst others. This means that cookies are collected by other parties than the owners of the domain.

List of typical third parties

The processing of cookies carried out by third parties is not subjected to our inspection or control and is solely a matter between you and the third party.

 

Some cookies are only stored on the user’s computer for the duration of the browsing session (session-cookies). Other cookies are stored for longer periods (persistent cookies). When the user revisits the website, session-cookies will be recollected while persistent cookies may be renewed.

 

COOKIES AT MINIATURE.COM

We use cookies to track site usage in an effort to simplify and improve your experience. Additionally, we use cookies to confirm orders from our webshop. We use cookies for marketing and retargeting as well. We do this in order to show relevant and targeted ads to the users.

 

Statistical information is anonymous and cannot be retraced to named users.

 

WHY DO WE INFORM YOU ABOUT COOKIES?

All Danish websites are required to inform which cookies are stored on the user’s terminal. The information must be in accordance with the Danish “Notice of information and consent for the storage and access of information in end-user terminal equipment”.

 

Cookie Guidelines: https://erhvervsstyrelsen.dk/cookievejledning

 

PERSONAL DATA

For additional information on how we process your personal information, please read our personal data policy. (LINK)

 

CONTACT

If you have any further questions concerning our cookie policy, please contact web@miniature.dk

5. TERMS & CONDITIONS

1. GENERAL INFORMATION

 

This website miniature.com is provided by M A T ApS, Company Registration Number. 26596300, Gersonsvej 7, 2900 Hellerup, Denmark, Phone +45 55 56 40 75, e-mail web@miniature.dk

 

If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service:

 

  • Email: web@miniature.dk
  • Telephone: +45 55 56 40 75, Office hours Monday-Friday 10am-2pm
  • Ordinary mail: Gersonsvej 7, 2900 Hellerup, Denmark

 

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the Website.

 

 

2. IMPORTANT NOTICE

 

READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOUR ORDER GOODS FROM MINIATURE.COM.

 

These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means Mini A Ture.

 

If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.

 

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. Read more under "Right of withdrawal".

 

The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract. Read more under "Non-conforming goods and incorrect goods".

 

 

ORDERING

 

The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

 

An order placed on a public holiday or during the weekend will be processed on the following business day.

 

You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

 

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.

 

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
  • We have reasons to believe that you are under the age of 18

Contracts can only be concluded on the Website. We do not process orders made in emails, letters or faxes.

 

 

AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?

 

Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.

 

When you click "Complete payment" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".

 

Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you.

 

After the conclusion of the contract, the provisions on withdrawal apply, see below.

 

 

LANGUAGE ​​OF THE CONTRACT

 

This Contract may only be concluded in English.

 

 

ACCESS TO THE CONTRACT

 

You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently.

 

 

MEASURES AGAINST FRAUD

 

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

 

 

3. MEANS OF PAYMENT

 

We accept the following means of payment:

  • Dankort (the Danish debit card)
  • MasterCard
  • Visa
  • Maestro
  • Paypal
  • Mobile pay

 

 

CVV (CREDIT CARD VERIFICATION NUMBER)

 

If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

 

 

PAYMENT PROCEDURE

 

Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

 

 

PRICES AND DELIVERY

 

All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.

Costs relating to delivery, freight or postage may vary and are added to each order.

 

 

CURRENCY

 

The prices on the Website are shown in Euro.

Please note that a change of country of delivery may influence the price and delivery costs.

 

 

DELIVERY

 

We deliver to the following countries:

  • Denmark (go to website www.miniature.dk)
  • Faroe Island & Greenland
  • EU
  • Norway
  • Switzerland
  • South Korea
  • United States of America
  • Russia

 

 

TYPE OF DELIVERY AND PRICES WITHIN DENMARK

 

Private Parcels by Post Danmark (go to website www.miniature.dk)

  • With direct delivery DKK 49 – orders DKK 999 free delivery
  • With your pick up at self-service station or postal office DKK 29 – Orders DKK 999 free delivery
  • Private Parcels by UPS €13 (www.miniature.com)

 

 

TYPE OF DELIVERY AND PRICES OUTSIDE DENMARK

 

Private Parcels by UPS:

  • Sweden, Germany, Great Britain & Finland: €13
  • The European Union (EU): €19
  • Norway: €27
  • Faroe Islands & Greenland: €39
  • Switzerland: €39
  • Other non-EU countries: €67

 

 

DELIVERY TIMES

 

  • Denmark: 1-3 weekdays (weekdays does not include Saturday, Sunday or Public Holidays)
  • Sweden: 2-5 weekdays
  • Other EU-countries: 3-6 weekdays
  • Norway: 3-6 weekdays
  • Faroe Islands & Greenland: 4-8 weekdays

The delivery times varies from country to country. The delivery times are approximate. During the sales seasons and other campaigns the delivery times can be prolonged.

 

 

DELIVERY TERMS  

 

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes.

 

Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.

 

PERSONAL PARCELS WITH DIRECT DELIVERY – WITHIN DENMARK

Upon delivery of the parcel you shall sign a receipt. This does not necessarily need to be yourself that signs the receipt should you not be present. Other persons at the address of delivery (as example a family member, a friend, receptionist etc.) can sign the receipt bindingly on your behalf. If no one is present upon delivery the mail carrier will leave a note instructing where you can pick up the parcel the following day unless you have signed up to Modtagerflex (unattended delivery). In the latter case the parcel will be delivered in an agreed place at the address. The parcel will typically be held ready for pick-up at a maximum of 14 days before the parcel is returned to us as not delivered.

 

 

PERSONAL PARCELS WITH YOUR PICK-UP OF THE PARCEL – WITHIN DENMARK

 

Have you chosen a place of delivery that parcel will be delivered to the chosen postal office. Post Danmark will give your notice per e-mail or SMS/text message when the parcel is on its way and ready for pick-up. The parcel will be handed to you against showing personal identification documentation. The parcel will typically be held ready for pick-up at a maximum of 14 days before the parcel is returned to us as not delivered.

 

 

UPS – FOREIGN COUNTRIES

 

The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.

 

Our carrier will make at least two delivery attempts. At each delivery attempt, the carrier will leave a receipt which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbor, if you have given your consent to this and if the circumstances allow it. If a parcel is returned to us by UPS as not delivered due to lack of pick up the amount will be credited to the credit card used.

 

Please note that the risk of loss or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".

 

NORWAY

Import taxes should be paid by the recipient

 

 

 

SEPARATE DELIVERIES

 

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

 

 

4. RIGHT OF WITHDRAWAL (ONLY APPLICABLE TO CONSUMERS)

You have the right to withdraw from this contract without giving any reason within 14 days.

 

The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

 

In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.

 

In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.

 

To exercise the right of withdrawal, you must inform us (see contact information below) about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email) within 14 days from delivery. You can use the standard withdrawal form below, but it is not mandatory.

 

The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

 

You cannot withdraw from the contract only by refusing delivery of the goods without informing us clearly.

 

 

EFFECTS OF WITHDRAWAL

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You will have to bear the direct costs of returning the goods. You can, within Denmark, chose to make use of the enclosed return label which is pre-paid (DKK 49 in Denmark) and that we will withdraw in the refund of your purchase price. Do you wish to withdraw from this contract and return the goods you must fill out the enclosed model withdrawal and return the goods directly to our warehouse, we will not collectparcels at post offices or the like:

 

MAT ApS / MINI A TURE Copenhagen, Gersonsvej 7, 2900 Hellerup, Denmark

 

The parcel must be returned directly to our warehouse. We do not collect parcels at post offices or the like.

 

We will withhold reimbursement until we have received the goods back.

 

You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

 

You carry the risk of the goods from the time of delivery of the goods.

 

We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.

 

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. Have you taken the goods into use apart from what is necessary to establish the nature of the goods, its features and the function we reserve the right to make a subjective judgement in every instance and reduce the refunding of your purchase price partially or fully depending on the commercial value of the goods after such use.

 

Lack of original packaging or hangtags might cause a depreciation of the goods. To be sure of full refund we recommend to return goods in original packaging.

 

 

5. NON-CONFORMING GOODS AND INCORRECT GOODS

 

Making a purchase as a consumer you have 24 months of right of complaint. Dependent on the specific situation this means repair of the product, substitution, full refund or discount. However, it is required that the right of complaint is legitimated, and not caused by misuse or other injurious behavior.

 

You must complain within “reasonable time” after being aware of the defect. If you complain within two months after discovering the defect, the complaint will always be in time.

 

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

 

In case of non-conforming goods or incorrect goods, you can choose between the following options:

  • Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,
  • Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or
  • Keep the goods and request a proportionate reduction of the purchase price

 

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.

 

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods, as we refund (fair) return costs. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.

The goods must be returned in secure packaging. If you disburse the costs of return, remember to keep the receipt for us to refund the costs of return.

 

The goods must be returned to:

MAT ApS / MINI A TURE Copenhagen, Gersonsvej 7, 2900 Hellerup, Denmark

 

We do not accept parcels without distribution nor parcels sent cash on delivery.

 

 

6. OTHER MATTERS

 

UPDATING THE WEBSITE

 

We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

 

 

FORCE MAJEURE

 

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control. 

 

 

THE COMPLETENESS OF THE CONTRACT

 

These Terms and Conditions constitute the complete terms of the contract between us.

 

 

INVALIDITY

 

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

 

 

ASSIGNMENT

 

We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

 

 

PRIVACY POLICY

 

We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the Website in general.

 

RIGHT TO COMPLAIN

 

In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.

 

You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes hus, Toldboden 2, 8800 Viborg, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.

 

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address web@miniature.dk

 

In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board.

If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

 

 

CHOICE OF LAW AND JURISDICTION

 

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.

 


7. PERSONAL DATA POLICY

 

At MAT ApS (Miniature.com) (designated as “MAT ApS” or “we” continuously.) we prioritize data security and confidentially.

The personal data policy establishes clear guidelines for MAT ApS to comply with, when processing personal information. In the following we account for how we use the personal information you leave and/or give when visiting our website and using our various services.

 

DATA CONTROLLER AND CONTACT INFORMATION
 

This domain is owned and maintained by:

MAT Aps

Gersonsvej 7

2900 Hellerup

Copenhagen Denmark

CVR 26596300

Phone:  +45 55 56 40 75

Customer services: web@miniature.dk 

 

COLLECTION OF PERSONAL INFORMATION

 

You will always be informed in connection with the collection of personal data concerning you. The personal information we collect may include your name, email address, home address, phone number, and similar information, as well as information concerning online purchases and your traffic on site.

 

 When releasing personal information, you will be notified whether the release of information is voluntary or necessary for a certain action, such as completing an online purchase.

 

The collection of personal information may happen in the following cases:

 

-          When making purchases online at Miniature.com

-          When subscribing to our newsletter

-          When creating an account at Miniature.com

-          When signing up for our customer club or loyalty club

-          When participating in one of our contests

 

Even though you use your email address in more than one case, your information will only be stored and registered at one location. Your information may be reused should you make a purchase from us again, and you avoid receiving the same advertising repeatedly.

 

USAGE OF PERSONAL INFORMATION

 

Personal information is collected and used for the following purposes:

 

-          Confirming orders from our webshop

-          Subscribing to our newsletter

-          Administration of our customer club and loyalty club

-          Administration of personal accounts / profiles

-          Participation in contests or other events

-          The mailing of marketing material, including event invitations and the awarding of promotional vouchers

-          The collection and evaluation of user reviews

-          Overview of previous purchases

-          Statistics

-          Additional marketing actions

 

We note that the use of your personal information for the sharing of marketing material will only take place if you have previously given your explicit consent, unless the law allows us to contact you without your prior consent.

 

Miniature.com monitors which parts of the site our users visit, and which products are the users' favourites. this data does not contain personal information. With the help of the collected data, knowledge of users' use of the website is gained. This information is used to improve the website. we collect data from all of our users' navigation in order to understand how our users as a whole use Miniature.com, and how we may improve the webpage accordingly. We cannot see which websites you have previously visited or will visit when accessing our site. In addition, we collect information about which products our users, as a whole group, prefer. This information is also used to improve the site. We do not sell or otherwise disclose information about our users' use and navigation of our website. Lastly, we do not sell or disclose your order information to third parties.

 

TRANSMISSION TO OTHER DATA CONTROLLERS

 

Your personal information is not disclosed to third parties without your permission. However, by law it may be necessary to disclose information to public authorities or the police under certain circumstances. For example, information may be disclosed to the police in case of suspicion of credit card fraud.

 

OVERCHARGING TO DATA SERVERS

 

Information for use in delivery of goods is transferred to the carrier company used by Miniature.com. Likewise, your personal information is transferred to Miniature.com partners who provide services for Miniature.com, for instance, in connection with the mailing of newsletters. These partners only process the personal information on behalf of Miniature.com, and in accordance with our instructions.

 

TRANSFER TO THIRD COUNTRIES

 

Your personal information is transferred to the United States. The Commission has decided that the level of protection is sufficient as it is stored on servers certified by the Privacy Shield regime.

 

DELETION OF PERSONAL INFORMATION

 

We will delete your personal information when we no longer need to process them for the fulfillment of one or more of the purposes set out in section 3. However, the information may be processed and stored in anonymous form.

 

 

COOKIES

 

We use cookies on our website. You can read more about the use of cookies in our Cookie Policy, which you can find below in section 9.

 

SECURITY

 

We have implemented security measures to ensure that our internal procedures comply with our high security standards. We therefore strive to protect the integrity of your personal information as best as possible.



YOUR RIGHTS

 

You are entitled at any time to gain insight in the information we store concerning you, however, with certain statutory exceptions. You also have the right to object to the collection and against the further processing of your personal information (including profiling/automated decisions). You also have the right to correct, delete or block your personal information in accordance with applicable rules. You also have the right to obtain information about yourself that you have given us and to transfer this information to another data controller (data portability).

 


WITHDRAWAL OF CONSENT

 

You may revoke any consent you may have given at any time. We will then delete your information unless we can continue processing on another basis. If you wish to revoke your consent, please contact us at web@miniature.dk or +45 55 56 40 75.

 

LINKS TO OTHER WEBSITES, ETC.

 

Our website may contain links to other websites or to integrated websites. We are not responsible for the content of other companies' websites or their practices in collecting personal information. When you visit other websites, we encourage you to read the proprietor's privacy policy and other relevant policies.



CHANGES TO INFORMATION, ETC.

 

If you wish to update, change or delete your stored personal information, wish to access your stored personal information or if you have questions concerning the guidelines above, please contact us on web@miniature.dk or +45 55 56 40 75.

 

You can also reach us at the following address:

MAT ApS

Att. Dataansvarlig

Gersonsvej 7

2900 Hellerup

Copenhagen Denmark

 

COMPLAINTS

 

If you wish to file a complaint against the processing of your personal information, please contact us by e-mail, telephone or letter as indicated in section. 13 above. You can also contact the Danish Data Inspectorate, Borgergade 28, 5, 1300 Copenhagen K. Denmark.

 

8. PRIVACY POLICY

 

PERSONAL INFORMATION

 

Personal data is all kinds of information that may be attributed to you to some extent. When using our website, we collect and process such information. This happens when accessing content, if you sign up for our newsletter, participate in contests or surveys, register an account, and other use of services or purchases made through the website.

We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet or mobile phone, your IP-address, geographic location, and which pages you click on (interests). Assuming you give your explicit consent, the following information is also processed: Name, phone number, e-mail, address, and payment information. This will typically be associated with the registration of an account or purchase.

 

SAFETY

We have taken technical and organizational measures to ensure that your information is not accidentally or illegally deleted, published, lost, impaired or divulged to foreign parties, misused or otherwise treated in violation of the law.

 

PURPOSE

The information is used to identify you as a user and display the ads that will most likely be of relevance to you, to register your purchases and payments, as well as to deliver the services you have requested, such as the mailing of newsletters. Additionally, we use the information to optimize our site and services.

 

PERIOD OF STORAGE

The information is kept for the time allowed according to the law, and we delete them when they are no longer necessary. The period depends on the nature of the information and the background for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.

 

DISCLOSURE OF INFORMATION

Data concerning your use of the website, which ads you receive and, if any, click on, geographic location, gender and age segment, etc. will be disclosed to third parties to the extent that this information is known. You can see which third parties this may be in the "Cookies" section. The information is used to target advertising.

In addition, we use a number of third parties to store and process data. These parties only deal with information on our behalf, and they will not use the information for their own purposes. Not to be confused with third party cookies. Examples of third parties include carriers and web platform providers.

Disclosure of personal information such as name and e-mail, etc. will only happen if you give your explicit consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.

 

INSIGHT AND COMPLAINTS

You are entitled to know what personal information we are processing about you. You may also object to the use of information at any time. You may also revoke your consent to processing information about you. If the information processed about you is incorrect, you are entitled to correct or delete said incorrect information. Please contact: web@miniature.dk If you would like to complain about our processing of your personal information, alternatively you also have the opportunity to contact the Danish Data Inspectorate.

 

PUBLISHER
This website is owned and published by:  

 

MAT ApS
Gersonsvej 7
2900 Hellerup
Telefon: 6021621
Email: st@matcph.dk

CVR: 26596300

 

 

9. COOKIE POLICY

INTRODUCTION

When visiting our website, we collect information about you which is used to improve our content, services, and to increase yield from ads displayed on the site. If you do not wish to accept the collection of information, you should delete your cookies and avoid further use of the website. Below we elaborate which pieces of information are stored, their purpose, and which third-parties have access to the information.

 

COOKIES

This website utilizes “cookies”, small files stored on your computer, mobile or any similar device, with the purpose of recognizing visitors and their on-site settings, monitoring web-traffic, targeting ads, and optimizing site usability and services. Cookies cannot contain malicious code such as viruses.

It is possible to delete or block cookies. If you delete or block cookies the advertisements displayed on-site will not be targeted at you and will appear more frequently. Additionally, you risk the site not functioning as intended, while some content may be inaccessible to you.

The collection and storage of information on Miniature.com fulfills the terms and conditions of current legislature. Whenever personal information is processed by Miniature.com, the processing of said information happens in accordance with personal data protection regulation.

Information from the website will not be disclosed or sold.

 

Cookies may also be collected by foreign parties not displayed in the web address (URL). Cookies may be collected from regular content, analytical tools, or integrated comment-sections amongst others. This means that cookies are collected by other parties than the owners of the domain.

List of typical third parties

The processing of cookies carried out by third parties is not subjected to our inspection or control and is solely a matter between you and the third party.

 

Some cookies are only stored on the user’s computer for the duration of the browsing session (session-cookies). Other cookies are stored for longer periods (persistent cookies). When the user revisits the website, session-cookies will be recollected while persistent cookies may be renewed.

 

COOKIES AT MINIATURE.COM

We use cookies to track site usage in an effort to simplify and improve your experience. Additionally, we use cookies to confirm orders from our webshop. We use cookies for marketing and retargeting as well. We do this in order to show relevant and targeted ads to the users.

 

Statistical information is anonymous and cannot be retraced to named users.

 

WHY DO WE INFORM YOU ABOUT COOKIES?

All Danish websites are required to inform which cookies are stored on the user’s terminal. The information must be in accordance with the Danish “Notice of information and consent for the storage and access of information in end-user terminal equipment”.

 

Cookie Guidelines: https://erhvervsstyrelsen.dk/cookievejledning

 

PERSONAL DATA

For additional information on how we process your personal information, please read our personal data policy.

 

CONTACT

If you have any further questions concerning our cookie policy, please contact web@miniature.dk

 

 

Terms & Conditions were updated 18.07.2018